ADD A NEW IDEA
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Activation0
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Admin Experience6
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AI5
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AI angel (QA before sending)0
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AI answer0
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AI Assist0
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AI compose0
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AI data extraction0
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AI extensibility0
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AI insights1
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AI knowledge0
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AI language0
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AI message translation0
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AI runbooks0
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AI settings0
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AI similar conversations0
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AI suggested replies (auto draft)0
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AI summary1
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AI tagging0
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AI tracking1
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Backoffice0
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Developer Platform5
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Insights6
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Analytics Functionality3
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Live dashboard0
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Metrics - misc improvements0
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Knowledge Base1
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Live Chat8
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My ideas: AI summary
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VOTE
[granularity] Improve the granularity of summaries details to include the inquiry, steps taken, entities shared like conv_ID, error codes ….
The summary's structure and granularity don't match all use cases. Support agents need more specific information than a collaborator or manager joining a conversation
