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Smart QA setup flow revamp

Refresh the Smart QA setup flow to improve usability
12 days ago in Activation / AI Smart QA 0 Planned

[channel] AI suggested replies on more channel types (SMS, chat, custom..)

Same as auto-draft with AI for emails, but for chat and SMS or others TBD
over 1 year ago in AI / AI suggested replies (auto draft) / Live Chat 0 Planned

[channel] AI Compose for SMS, Chat, custom

No description provided
over 2 years ago in AI / AI compose 3 Planned

Safety nets for agents

This is an entire family of workflows around "I want to prevent something in special circumstances" Identified use cases: - Select a default channel in certain cases (i.e. "you have to use the risk@ channel by default when in the risk inbox") - Bl...
over 4 years ago in AI / AI angel (QA before sending) / Other (workflows) / Workflows 0 Planned

[accuracy] Improve suggested reply accuracy (inquiry detection, customer context aware ...)

No description provided
about 1 year ago in AI / AI suggested replies (auto draft) 0 Planned

[customize] AI auto-reply for email

Replying automatically to simple email requests, without having a human in the loop
over 1 year ago in AI / AI suggested replies (auto draft) 0 Planned

[granularity] Improve the granularity of summaries details to include the inquiry, steps taken, entities shared like conv_ID, error codes ….

The summary's structure and granularity don't match all use cases. Support agents need more specific information than a collaborator or manager joining a conversation
about 1 year ago in AI / AI summary 0 Planned