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CSAT metrics and reporting
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Showing 2
1
VOTE
Satisfaction metric: bad to good ratings
As a support leader, I want to flag when my team was able to improve the relationship
6 days ago
in
CSAT metrics and reporting
0
Backlog
6
VOTE
CSAT analytics table by tag (issue type)
Customers want to understand the user experience (NPS, CSAT) based on different issue types. Today, we can apply tags to filter in analytics but it'll be an extremely cumbersome process to get a holistic view of this data.
11 months ago
in
CSAT metrics and reporting
0
Backlog