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1
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138
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9
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13
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26
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2
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5
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3
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1
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2
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3
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4
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15
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3
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6
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8
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7
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0
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1
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7
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13
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4
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3
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1
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7
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168
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4
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10
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9
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1
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14
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2
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3
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2
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3
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4
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1
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1
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2
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8
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11
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9
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0
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16
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1
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2
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1
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98
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1
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0
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25
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54
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3
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13
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28
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80
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21
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8
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6
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3
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0
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3
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0
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4
Core Product Experience
641
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54
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3
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15
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5
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9
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5
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155
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17
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49
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12
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5
Message templates
28
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16
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34
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4
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12
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0
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13
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27
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7
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9
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112
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5
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5
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9
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10
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31
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6
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5
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11
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0
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19
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2
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0
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87
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6
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2
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8
P3 display
20
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15
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11
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351
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5
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43
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3
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2
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15
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2
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208
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90
New integration requests
111
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11
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5
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65
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0
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0
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0
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0
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0
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0
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5
Analytics API
1
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1
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0
Analytics API - New type of queries
0
Analytics API - reports
0
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1
Analytics export UI
0
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1
Analytics exports content - fields
1
Analytics exports content - events
0
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1
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1
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12
Analytics - Permissions
1
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0
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0
Analytics - comparison - period
0
Analytics - comparison - Teammates
0
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1
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0
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0
Analytics - filters - General improvments
1
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0
Analytics - filters - New filters
0
Analytics - filters - Tag
0
Analytics - filters - Teammate
0
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0
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0
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5
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0
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0
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1
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0
Analytics - Widgets - Tables
1
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1
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5
Real time Analytics
0
CSAT
18
CSAT - channels
0
CSAT - customisation
11
CSAT - Customisation - general
1
CSAT - Customisation - Stars
0
CSAT - Customisation - Survey
10
CSAT - Customisation - survey - Link
2
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2
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1
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0
CSAT - journey
3
CSAT - rule template
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CSAT metrics and reporting
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Insights - Systems
0
Insights - Systems - Ingest optimisation
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Insights - Systems - Loading optimisation
0
Insights - Systems - stab
0
Insights - Systems - Storage optimisation
0
Live dashboard
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Metrics
13
Breakdowns and totals
2
Analytics - Breakdown - Tags
1
Analytics - totals
0
Business Hours and time measure
3
OOO - Analytics
1
Timezone - Analytics
0
Metrics - misc improvements
1
Metrics by type
5
Activity analytics
0
Analytics - Channels or third parties
0
Analytics - Calls
0
Analytics - Chat
0
Analytics - Conversation origin and journey
1
Analytics - Performance
1
Analytics - Outliers
0
Analytics - Performance - Misc
0
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1
Analytics - Times - max min median
0
Analytics - Volumes
0
Message template analytics
0
Outbound analytics
2
Knowledge Base
75
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101
Chatbots
32
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15
Search
28
API
0
Archive
0
Business objects
0
Filters
4
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0
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1
Find the result I'm looking for
2
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0
Matching
5
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0
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0
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6
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1
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2
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1
Start the search
4
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4
Suggestions
1
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0
Tech - Search performance
1
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0
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69
Channel management
5
Counters
5
Email channels
16
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0
Import
1
Other (Systems)
1
Other channels
27
Facebook
0
Form
0
Google Play
0
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3
Smooch
0
SMS
2
Talkdesk
0
Twilio
7
Twitter
0
Voice
1
WhatsApp
5
Parser
1
Security
5
Threading
1
Two-way sync
4
Workflows
113
Advanced rule conditions and actions
12
Assign
4
Auto-reply
5
Notify
0
Time-based options
1
Company rules
1
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0
Load balancing
3
Macros
0
Other (workflows)
9
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8
Rule actions
11
"Create new conversation" actions
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3rd party
1
Missing core rule actions
1
Rule conditions
4
Rule library
2
Rule management
3
Rule trigger
4
Scalability/Engineering
0
Smart rules
5
Custom fields (smart rules)
2
Teammate availability
11
Views
5
CSAT metrics and reporting
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VOTE
CSAT analytics table by tag (issue type)
Customers want to understand the user experience (NPS, CSAT) based on different issue types. Today, we can apply tags to filter in analytics but it'll be an extremely cumbersome process to get a holistic view of this data.
10 months ago
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CSAT metrics and reporting
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Backlog