ADD A NEW IDEA

My ideas: CSAT metrics and reporting

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Satisfaction metric: bad to good ratings

As a support leader, I want to flag when my team was able to improve the relationship
2 months ago in CSAT metrics and reporting 0 Backlog

CSAT analytics table by tag (issue type)

Customers want to understand the user experience (NPS, CSAT) based on different issue types. Today, we can apply tags to filter in analytics but it'll be an extremely cumbersome process to get a holistic view of this data.
about 1 year ago in CSAT metrics and reporting 0 Backlog