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Analytics Functionality

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Conversation custom fields in Analytics

Ability to filter in analytics by conversation custom field (similarly to tags)

Real-time dashboard of activity in Front

Create a real-time dashboard to showcase what's happening *now* in front so you can have a "captain of a ship" view of what's going on. Imagine a screen where you could see staffing, wait & response time, volume of requests, numbers of open/un...
over 2 years ago in Real time Analytics 0 Planned