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Admin Experience
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  - Data retention
  - e-discovery
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  - Conversation/inbox permissions
  - Increase granularity of admin permissions
- Settings (User Mgmt & Compliance)
- Teammate availability
- Teammate Groups
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- Workspaces
AI
- AI angel (QA before sending)
- AI answer
  - AI answer for chat
  - AI answer for KB (Ask your KB)
- AI Assist
- AI compose
- AI data extraction
- AI extensibility
- AI insights
- AI knowledge
- AI language
- AI message translation
- AI pricing
- AI runbooks
- AI settings
- AI similar conversations
- AI Smart QA
- AI suggested replies (auto draft)
- AI summary
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Analytics API - General behavior
Analytics API - New type of queries
Analytics API - reports
Analytics exports content - fields
Analytics exports content - events
Backoffice
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Client Platform
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- Feature team enablement
- Keyboard shortcuts
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Contacts
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- Contact data model
- Contacts P4 Plugins
- Onboarding data
- Other (Contacts)
Core Product Experience
- Collaborate - work together seamlessly
- Compose - write efficiently with quality
- Navigate - find your work
- Other (CPX)
  - Printing
  - Vacation responders
- Schedule - manage your calendar
- Settings
- Ticketing
- Triage - get to inbox 0
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Developer Platform
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  - Existing integrations
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- Live dashboard
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Knowledge Base
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- Tech - Search performance
- Type query
Systems
- Channel management
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- Email channels
- Error messages
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  - Importer
- Other (Systems)
- Other channels
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Workflows
- Advanced rule conditions and actions
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- Rule actions
- Rule conditions
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- Rule trigger
- Scalability/Engineering
- SLA
- Smart rules
  - Custom fields (smart rules)
- Views
- Workforce management

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Showing 1 of 9

5 VOTE

Redact certain PPI in chat/email

Looking for the ability to reduce to last 4 digits or hide credit card numbers if a client sends one in chat or email.

over 1 year ago in Other (CPX) 0 Backlog

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