When creating a rule, it would be helpful if we could also create a condition based on if something is not the case.
For example, we have specific auto-replies for certain auto-detected topics. For most of the other topics, we have a general auto-reply. However, since there are occasionally new auto-detected topics, these are not covered by any of our rules, and we will have to manually add them to the general auto-reply rule.
So my suggestion would be for the When trigger:
-> When none of the following selected topics is identified:
[x] Topic A
[x] Topic B
[ ] Topic C
-> Then send general auto-reply template.
Your idea is now live and open for voting.