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Categories Workflows
Created by Guest
Created on May 22, 2026

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Add 'is not snoozed' condition to rules

Problem
Rules can only check for the 'is snoozed' condition, which causes rules to re-open conversations and cancel teammate snoozes that were set intentionally.

Request
Add an 'is not snoozed' rule condition so rules respect teammate snoozes and don't re-open conversations earlier than intended.

  • ADMIN RESPONSE
    May 27, 2026

    Your idea is now live and open for voting.

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  • Admin
    Frédéric Bidot
    Jun 5, 2026

    Hi, thanks for your note. I reviewed your request: you can use the "Ticket status is not [Any waiting status]" condition for that use case, and it will skip any conversation currently snoozed.

    Closing this idea as the functionality is already available. Feel free to comment if you have feedback, gaps, or follow-ups we should look into.

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    isnt snoozed.png
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