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Status Backlog
Categories Rule conditions
Created by Guest
Created on May 3, 2026

Add number of messages rule condition

Problem
To track Reply Time Goals specifically for the first reply in a conversation, users must create a separate rule that first adds a custom field to the conversation, then reference that field in the goal — an inefficient multi-step process.

Request
Add "Number of Messages" as a native rule condition so Reply Time Goals can be scoped to first replies without needing intermediate custom fields.

  • ADMIN RESPONSE
    May 22, 2026

    Your idea is now live and open for voting.

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