Skip to Main Content
Status Backlog
Categories Voice
Created by Guest
Created on Apr 3, 2026

Customize incoming call widget display

Problem
When receiving calls, users only see the contact's name, account, and handle, which may not provide enough information to decide whether to answer the call.

Request
Allow admins to customize which data fields display in the incoming call widget so teammates have the information they need to make informed decisions.

  • ADMIN RESPONSE
    May 19, 2026

    Your idea is now live and open for voting.

  • Attach files