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Status Backlog
Created by Guest
Created on Mar 19, 2026

Show template vs generated text in suggested replies

Problem
Users can't easily tell which parts of AI-suggested replies come from admin-created templates (high confidence) versus generated from previous conversations or knowledge sources (lower confidence).

Request
Visually distinguish template text from generated text in suggested replies so users can focus review on lower-confidence areas and decide faster whether to send as-is or edit.

  • ADMIN RESPONSE
    Mar 19, 2026

    Your idea is now live and open for voting.

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