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Status Backlog
Categories Ticketing
Created by Guest
Created on Feb 23, 2026

Ticketing Status' scope and/or limit increase

We’re a large organization using Front across multiple workspaces and hundreds of inboxes, and we’re starting to adopt Company-level ticketing more heavily. The current limit of 10 active ticket statuses is becoming restrictive as different departments need statuses tailored to their workflows.

Because the limit is global, teams end up competing for status slots or compromising on naming conventions that don’t fully reflect their process.

It would be incredibly helpful if Front could either:

  • Increase the active status limit, or

  • Allow unlimited custom statuses, but limit how many can be assigned per ticket status group (so teams can scope statuses to their own inboxes).

This would allow departments to operate independently without impacting others, while still keeping inbox-level workflows clean and manageable.

  • ADMIN RESPONSE
    Mar 30, 2026

    Your idea is now live and open for voting.

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