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Created by Guest
Created on Feb 23, 2026

Evaluate other recipients with smart CSAT / QA

Add the ability to precisely target which recipient is evaluated by smart CSAT or smart QA. Instead of automatically targeting the last teammate responding, you can pick another recipient in the conversation and evaluate them accordingly. This would allow (non exhaustive list):

  • QA evaluation on 3rd party suppliers

  • "reverse CSAT" where the person inbounding your teammate is evaluated

  • Attribute QA/CSAT score to someone else than the last teammate responding

  • ADMIN RESPONSE
    Feb 23, 2026

    Your idea is now live and open for voting.

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