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Status Backlog
Categories Voice
Created by Guest
Created on Feb 19, 2026

Enable call threading in Aircall integration

Problem
Each Aircall call creates a separate conversation instead of threading calls from the same number together, preventing agents from viewing previous calls with the customer or understanding the conversation history.

Request
Support call threading in the Aircall integration so multiple calls to or from the same customer number are grouped in a single conversation.

  • ADMIN RESPONSE
    May 26, 2026

    Your idea is now live and open for voting.

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