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Status Backlog
Categories Assign
Created by Guest
Created on Feb 17, 2026

Prioritize previous owner in round-robin

Problem
When the current assignee goes out of office and a conversation reassigns to the next person, if the original assignee becomes available again before their turn in rotation, the conversation doesn't reassign back to them.

Request
When using round-robin assignment, prioritize reassigning to the previous owner when they return before cycling to the next person in the rotation.

  • ADMIN RESPONSE
    Mar 5, 2026

    Your idea is now live and open for voting.

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