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Status Backlog
Categories Snooze
Created by Guest
Created on Dec 26, 2025

Auto-prompt snooze when moving to waiting status

Problem
Teams working across multiple departments must manually snooze every conversation moved to waiting status for internal follow-up, adding manual steps to the triage workflow.

Request
Automatically display the snooze date/time option by default when moving a conversation to a waiting status, reducing manual snooze overhead.

  • ADMIN RESPONSE
    Jun 25, 2026

    Your idea is now live and open for voting.

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