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Status Backlog
Categories Other channels
Created by Guest
Created on Dec 18, 2025

Edit and Delete sync for Front to Slack integration

We have connected the Slack channel to our Front inbox. My ask is to improve/implement editing and deleting replies between the two applications.

Edit Discrepancy:
Messages sent out of Slack can be edited (syncing to Front), but messages sent from Front and cannot be edited in either platform.

Deletion Discrepancy: Deletions do not sync in either direction. Deleting in Front leaves a message in Slack, and deleting in Slack leaves a stale record in Front.

Deletion Example Scenario:

  • Message A: An agent sends a message from Front. They realize it was an error and delete it in Front. Result: The message remains visible to the customer in Slack, creating a "ghost" message that the agent believes is gone.

  • Message B: An agent sends a message from Front. They realize the error and go into Slack to delete it manually. Result: The message is gone from Slack, but it remains as a permanent, "sent" record in Front.

Requested Solution: Implement a trigger so that if a Front-originated message is deleted or edited in either platform or the Front platform, that action is mirrored immediately on the other side.

  • ADMIN RESPONSE
    May 28, 2026

    Your idea is now live and open for voting.

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