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Status Backlog
Categories Branching rules
Created by Guest
Created on Dec 1, 2025

Timing Conditions added to Branch Rules

I'm looking at setting up a time based rule for emails in the waiting ticket status. But as the wait time differs between external and internal departments, I currently need to make multiple rules to cover all. If the time since trigger rule can be added to branching rules.

This will shrink my rule use alot and make things more streamlined.

  • ADMIN RESPONSE
    Feb 4, 2026

    Your idea is now live and open for voting.

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