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To comment or vote on this idea, please visit PRD-I-5106 More granular conditions to the CSAT rule.
Randomized CSAT Surveys
Merged
The surveys should be limited and randomized to reduce survey fatigue. The surveys should have a capped frequency per account. For example, once every few days or per X interactions to prevent overwhelming key accounts.
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ADMIN RESPONSEJul 30, 2025
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