Chatbots

It would be great if we can trigger a chatbot flow when a tag is added to a chat conversation.

We would like to be able to leverage data from an external database (like an order system) in the chatbot flow to be able to automatically deflect questions that could easily be answered with information from the database. Ex) Customer: What's my ...

We would like to be able to customize the chatbot flow / serve our customers different flows depending on specific customer attributes (i.e., contact fields). Different customers fall under different categories in terms of how we will provide supp...

Currently chatbots are only available for Front Chat. We would like to use chatbots across other channels like SMS and WhatsApp as well.

It would be helpful to be able to track how many chat visitors click on links provided in chatbot flow to see if the resources are helpful or not.

We already have live chat message templates that address commonly asked inquiries. We'd like to be able to use them directly in the chatbot flow instead of having to replicate them manually.

Currently every multiple-choice option creates a new path. It would be helpful to be able to combine a subset (or all) of the multiple-choice option paths so we don't have to duplicate a path for each option.

Only one admin can currently edit the chatbot flow at a time. Would it be possible to support multiple admins editing it at the same time?

It would be helpful to create an alert specifically for when somebody has used the bot to submit a query. At the moment, the alert applies to any message received (i.e. email) and ideally we just want to know if it is somebody using the bot/ chat ...