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2
VOTE
Ability to generate contact lists dynamically based on custom fields
Instead of having static contact lists, they should be dynamically updated based on contact lists. This will ensure that the right people are getting emailed every time without having to remember to manually update organizational changes. For exam...
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3
VOTE
2
VOTE
Attach from Front – ability to attach any email or document from anywhere in Front directly in the composer
When composing an email, attaching from anywhere in Front would be useful so that users can query across emails and attachments. Customers are often referencing things in other conversations.
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1
VOTE
Reassign custom fields pointing to a teammate to another user
Today when a user is disabled, the account remain assigned to that user in Accounts. If their manager remembers that there are accounts assigned to a departed user, they will give me a back up user or a lits of user to re-assign accounts to. To co...
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2
VOTE
2
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4
VOTE
3
VOTE
Make read status more granular: on a message basis rather than conversation level
Currently, viewing a conversation marks the whole thing as being read, even if you didn't scroll up to see all the messages in the convo. This confuses some users when they read the most recent message in a long conversation, and the next time the...
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Backlog
2
VOTE
3
VOTE
Remove Participants as an option for the Move Action in rules
We currently have options when moving conversations with a rule for Restricting participants or Keeping them. Having the option to "remove all participants" from a conversation would allow for a conversation to be moved to another inbox "fresh", a...
1
Backlog