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1 VOTE

Add the action source in data (from front client/gmail/outlook/api/etc)

This would be helpful for debugging. Action outside of Front have far less info attached to it.

over 3 years ago in Insights 0 Backlog

1 VOTE

Filter conversations only if the tag was added during the timeframe filter

over 3 years ago in Investigation features 0 Backlog

1 VOTE

Expose Analytics data directly to Looker (or make the integration easy)

over 3 years ago in Exports and API 0 Backlog

1 VOTE

Expose Analytics data directly to Salesforce

over 3 years ago in Exports and API 0 Backlog

1 VOTE

Expose Analytics data directly to Mode

over 3 years ago in Exports and API 0 Backlog

1 VOTE

In exports, when you need to select "all except X,Y,Z" (which is different from "not X,Y,Z"), it would come in handy.

over 3 years ago in Exports and API 0 Backlog

1 VOTE

Add CSAT satisfaction score to message template report

over 3 years ago in CSAT 0 Backlog

1 VOTE

Ability to see for a given teammate that 25% of their reply were \<1min, 10% were between 1 and 3 min, etc.

over 3 years ago in Investigation features 0 Backlog

1 VOTE

No description provided

over 3 years ago in Investigation features 0 Backlog

1 VOTE

No description provided

almost 4 years ago in Composer / Keyboard shortcuts 0 Backlog