Object/resource management

There are several scenarios where an admin may want to convert workspace tags to company tags and/or merge multiple tags together An admin starts creating multiple Workspaces and realises some of their tags should be available across the new Works...

Admins can use a CSV to import tags in bulk.

Some custom fields are meant to be used by rules or automations only, and not be manually edited by users. How could we allow admins to prevent certain custom fields being manually edited?

Current audit log only covers classic rules, but does not cover changes to branching rules.

Currently it's not possible for team's to update their Account SID or Auth Token within the channel settings of their Twilio SMS channel. To update their credentials they have to reach out to the Support team which can take some time for a respons...

Typically a "Report Phishing" button is a cybersecurity function that goes to the IT team or Security team or a 3rd party cybersecurity partner. Currently, the report phishing button only reports to Front. Requesting the ability to turn this off.

Admins can prevent users from creating an individual signature so that they are forced to use shared signatures.

Extend the Audit Log to allow admins to subscribe to real-time notifications for critical events. When a high-impact setting is changed (e.g., enabling permanent data deletion), admins should receive an email and/or in-app alert.

The lack of clarity in the "granted through" section can create confusion and unnecessary work. Example scenarios: If a teammate is given access directly through editing an inbox, this isn't correctly reflected when viewing that teammate. If a tea...

Track creation and deletion of App and API tokens on the audit logs.