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Advanced rule conditions and actions

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    Ability to see the 'seen' icon along with the sent time in the automated response email.

    Ability to see the 'seen' icon along with the sent time in the automated response email. It will help the support with a more precise answer.
    about 1 year ago in Auto-reply / Email channels 0 Backlog

    Preference for Assignee Title in Sender Line

    After a recent update, when a conversation is assigned to the user the format of the heading of the conversation of the assignee in the side panel is now "Sender > me" previous to the update it was "Sender > FirstName LastName". I'm requesti...
    almost 3 years ago in Assign / Assigning 0 Backlog

    SLA rule counting only until first reply to conversation

    Some customers have SLA only for the first message, we would need First Reply Time Goals specifically.
    almost 5 years ago in Advanced rule conditions and actions / SLA 1 Already available