Advanced rule conditions and actions

As a Front user setting up a branch by autopilot rule, I want the ability to test the rule on a specific message in the conversation. Otherwise, if I test on the conversation as a whole, the context may be different than what I hope to test. As is...

Current State Currently, SLAs will only trigger when either a conversation is created, or an inbound reply is received. Requirement Provide additional triggers for starting an SLA countdown, including: Ticket unsnoozed Time since last outbound...

Disable field editing to keep single source of truth in CRM as native sync from Hubspot or Salesforce for example are only one way batches. So if a user edits a contact field this wont be reflected in hubspot and when the next batch syncs, their c...

Currently selecting "Keep assignments when teammate is out of office or busy" is an all or nothing decision. Currently selecting this option changes all of the following when teammates are set to Out of office or Busy: New conversations can be a...

The current options for dealing with unwanted messages like OOO replies are limited to archiving/resolving the conversation or merely tagging the message. For shared inboxes with ticket statuses enabled, the "Archive conversation" action inappropr...

Select signature when using the [Reply with a message template] rule or macro action.

Ability to choose the trigger: archive or move, but not both as is the case today.

When you create a template, ability to create a rule off this template. Today you have to copy some of the template body to create a rule but it would be great if you could: Create rule If this template is used Then do X

Being able to see triggered (but not yet run) rules inline with actions would be great so we can know (at a glance) if something may happen to a ticket, both for just general knowledge sake, but also debugging purposes. Even better if there was a ...