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Conversion rates between stages, tags ..

Request : I would like to understand the conversion rate between conversation stages using tags. Use cases: understand the n umber of quotes received and the conversion rate of these quotes
over 1 year ago in Breakdowns and totals / Conversation Stages 0 Backlog

CSAT: Identify Submitter

We would like a way for Admins to be able to see who the response came from.
12 months ago in CSAT 0 Backlog

Allow company name to be updated in CSAT survey URL

No description provided
12 months ago in CSAT - Customisation - survey - Link 0 Backlog

Workload report: add 'Moved to inbox' metric

No description provided
6 months ago in Metrics 0 Backlog

Automatically remove CSAT Survey rule tags after a user defined amount of time

Currently customers don't have a way to automate the removal of tags used in CSAT rules that send survey templates in app. This causes issues when customers have a large amount of conversations that use a channel type that does not typically creat...
over 1 year ago in CSAT / Workflows 0 Backlog

Add "source inbox" to the event payloads for Move events

As a developer I sometimes need to see the source inbox of a move (i.e. see which inbox a conversation was moved from in addition to the inbox it was moved to.
about 1 year ago in Analytics API - exports / Analytics exports content - fields / Core API 0 Backlog

Comment-triggered transitions for conversation stages

No description provided
about 1 year ago in Conversation Stages 0 Will not do

Add a "Select all" option in tag filters for Analytics

When you want to report on all tags except a few, you can Select all > deselect the few you don't want.
over 2 years ago in Insights 1 Backlog

Custom table in Analytics

Ability to create a custom tables in Analytics by selecting metrics used, columns and lines content.
over 2 years ago in Analytics - Widgets - Tables / Analytics Exporting Data 0 Backlog

Display more "oldest conversations" in the Live Dashboard

No description provided
7 months ago in Live dashboard 0 Backlog