ADD A NEW IDEA

Insights

Showing 57

Custom table in Analytics

Ability to create a custom tables in Analytics by selecting metrics used, columns and lines content.
over 1 year ago in Analytics - Widgets - Tables / Analytics Exporting Data 0 Backlog

CSAT: NPS

Support NPS as a grading scale.
about 3 years ago in CSAT - Customisation - survey - scale 0 Backlog

Consider business hours in tag duration

Other time-based metrics consider business hours (response time, reaction time, resolution time), but tag duration does not. When tag duration is used to measure business processes, it is helpful to ignore periods where people are not working ...
over 3 years ago in Business Hours and time measure 0 Backlog

Display upcoming SLA breaches in the Live Dashboard

No description provided
9 days ago in Insights 0 Backlog

API-triggered transitions for conversation stages

No description provided
about 2 months ago in Conversation Stages 0 Backlog

Conversion rates between stages, tags ..

Request : I would like to understand the conversion rate between conversation stages using tags. Use cases: understand the n umber of quotes received and the conversion rate of these quotes
6 months ago in Breakdowns and totals / Conversation Stages 0 Backlog

Improve the visibility of the names of Analytics views when multiple are pinned

No description provided
about 1 year ago in Insights 0 Backlog

Analytics based on info created after a segment is closed

At the moment, our Analytics paradigm is that you report based on context at event time (or events happening within the Analytics segment). After that segment is closed you cannot update that data anymore. For instance, you cannot add a tag and re...
over 1 year ago in Analytics - filters - General improvments 0 Backlog

CSAT: instant rating capability

No description provided
almost 2 years ago in CSAT - journey 0 Backlog

Embed analytics reports on your own website

Display Front reporting on your public website to showcase reply times and other relevant metrics to your customers.
over 2 years ago in Insights - Other 0 Backlog