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Activation
1
Admin Experience
109
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8
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4
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0
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10
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24
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2
Bulk updates
5
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3
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0
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2
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2
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4
Permissions
14
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3
Increase granularity of admin permissions
5
Settings (User Mgmt & Compliance)
7
Login and SSO settings
6
Make settings more granular
0
Restrictions
1
Teammate Groups
8
Teammate management
12
Admins can control more teammate settings
4
Admins can lock teammate-level settings
3
Teammate invitation
1
Workspaces
6
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12
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2
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1
Client Platform
93
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1
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0
Keyboard shortcuts
25
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50
All platforms
3
Desktop
13
Mobile
28
Contacts
79
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20
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8
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6
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3
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0
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3
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2
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0
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5
Core Product Experience
604
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50
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3
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15
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5
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8
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5
Compose - write efficiently with quality
144
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16
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48
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12
Message headers / metadata
4
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26
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14
Navigate - find your work
32
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3
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11
P0 navigation - app switcher
0
P1 navigation - left pane
13
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27
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7
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9
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108
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5
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5
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8
Calendar - other
10
Calendar View
30
Create New Event
7
Event notifications
5
Managing/Updating Events
11
RSVPs
0
Scheduling Links
18
Settings
2
Triage - get to inbox 0
82
Assigning
5
Mute / subscribe
2
P2 display - conversation list
8
P3 display
17
Snooze
14
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11
Developer Platform
333
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4
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36
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3
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1
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13
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2
Partner Integrations
203
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89
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110
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10
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4
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46
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0
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0
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0
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0
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0
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2
Analytics API
0
Analytics API - exports
0
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0
Analytics API - New type of queries
0
Analytics API - reports
0
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0
Analytics export UI
0
Analytics exports content
0
Analytics exports content - fields
0
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0
Scheduled Reports
1
Scheduled report - customisation
1
Analytics Functionality
7
Analytics - Permissions
1
Analytics Alerts
0
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0
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0
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0
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1
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0
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0
Analytics - filters - General improvments
1
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0
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0
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0
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0
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0
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0
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4
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0
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0
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1
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0
Analytics - Widgets - Tables
1
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1
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1
Real time Analytics
0
CSAT
14
CSAT - channels
1
CSAT - customisation
9
CSAT - Customisation - general
1
CSAT - Customisation - Stars
0
CSAT - Customisation - Survey
8
CSAT - Customisation - survey - Link
1
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2
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1
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0
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2
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0
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1
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0
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2
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0
Insights - Systems - Ingest optimisation
0
Insights - Systems - Loading optimisation
0
Insights - Systems - stab
0
Insights - Systems - Storage optimisation
0
Metrics
13
Breakdowns and totals
2
Analytics - Breakdown - Tags
1
Analytics - totals
0
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3
OOO - Analytics
1
Timezone - Analytics
0
Metrics - misc improvements
1
Metrics by type
5
Activity analytics
0
Analytics - Channels or third parties
0
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0
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0
Analytics - Conversation origin and journey
1
Analytics - Performance
1
Analytics - Outliers
0
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0
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1
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0
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0
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0
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2
Knowledge Base
85
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110
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37
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15
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25
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0
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0
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0
Filters
4
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0
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1
Find the result I'm looking for
2
High level problems
0
Matching
4
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0
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0
Search Results
5
Search Ranking
1
Search result previews (P2)
1
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1
Start the search
4
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4
Suggestions
1
Top Result suggestions
0
Tech - Search performance
1
Type query
0
Systems
68
Channel management
5
Counters
5
Email channels
16
Error messages
0
Filetype support
0
Import
1
Other (Systems)
1
Other channels
26
Facebook
0
Form
0
Google Play
0
Intercom
3
Smooch
0
SMS
2
Talkdesk
0
Twilio
7
Twitter
0
Voice
0
WhatsApp
5
Parser
1
Security
5
Threading
1
Two-way sync
4
Workflows
105
Advanced rule conditions and actions
12
Assign
4
Auto-reply
5
Notify
0
Time-based options
1
Company rules
1
Links based rules
0
Load balancing
3
Other (workflows)
7
Outbound/Sequences
8
Rule actions
9
"Create new conversation" actions
2
3rd party
1
Missing core rule actions
1
Rule conditions
4
Rule library
2
Rule management
4
Rule trigger
3
Scalability/Engineering
0
Smart rules
4
Custom fields (smart rules)
2
Teammate availability
11
Views
5
Client Platform
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Showing 89
4
VOTE
Click to call numbers on mobile
The ability to click a phone number in the mobile app, Android or IOS, that opens the phone app to dial the number.
almost 3 years ago
in
Mobile
0
Backlog
4
VOTE
Print from Mobile (iOS and Android)
No description provided
about 3 years ago
in
Mobile
0
Backlog
3
VOTE
Face ID and Pin quick login for mobile app
My IOS mobile app asks me to sign in everyday and our company emails are long and annoying to type. It would be helpful to have the option to sign into the app via Face ID
4 months ago
in
Native features
0
Backlog
3
VOTE
Keyboard shortcut: handle attachments
It would be great if it was possible to add an attachment with a keyboard shortcut.
11 months ago
in
Attachments
/
Keyboard shortcuts
0
Backlog
3
VOTE
Keyboard shortcut: reset style / format
keyboard shortcut to remove text formatting
over 1 year ago
in
Composer
/
Keyboard shortcuts
0
Backlog
3
VOTE
Ability to customize font size
No description provided
over 2 years ago
in
Mobile
1
Backlog
3
VOTE
HEIC filetype support
No description provided
almost 3 years ago
in
Mobile
1
Backlog
3
VOTE
Ability to share Excel file with Front email
No description provided
almost 3 years ago
in
Desktop
0
Backlog
3
VOTE
Default open to a team inbox in mobile app
No description provided
about 3 years ago
in
Mobile
0
Backlog
2
VOTE
Language support: Chinese
No description provided
3 months ago
in
Native features
0
Backlog
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