Allow user to disable email notifications for failed Hubspot / Salesforce contact sync
While there has been a sync error, for us it's not the end of the world. Therefore if there are some sync errors we really don't need the daily notification email warning us.
Talkdesk Integration - Add Answering Agent to Call Logging
As of now the data we're bringing in from Talkdesk isn't extremely useful to our customers as it does not specify who may have answered the phone. Other telephony integrations we have expose this information so our customers can create rules to ro...
Adding responses to Reviews and Q&As to to Google Business feature.
On top of responding to messages on GMB, the Google Business feature should explore adding reviews and Q&As as channels. The ability for our team to respond directly to all correspondences from Google users in one place would be invaluable.
Picklist Dependencies aren’t enforced (the fields show all options rather than those controlled by Record Type or the applicable ones based on the options selected in other fields) – high priority for data quality.