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1
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142
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9
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4
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14
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28
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2
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5
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3
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1
Resource access settings
2
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3
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6
Permissions
15
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3
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6
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8
Login and SSO settings
7
Make settings more granular
0
Restrictions
1
Teammate Groups
8
Teammate management
13
Admins can control more teammate settings
4
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3
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1
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7
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165
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4
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9
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14
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1
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3
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5
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1
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2
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6
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12
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10
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0
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16
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1
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1
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97
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0
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25
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53
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3
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13
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29
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81
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22
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8
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6
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3
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0
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3
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3
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0
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4
Core Product Experience
638
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54
Access - what's accessible or visible to whom in P3
3
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15
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5
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9
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5
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155
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17
Composer
50
Internal discussions
12
Message headers / metadata
5
Message templates
28
Signatures
15
Navigate - find your work
33
Linked conversations
4
Notifications
11
P0 navigation - app switcher
0
P1 navigation - left pane
13
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27
Printing
7
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9
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111
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5
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5
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8
Calendar - other
10
Calendar View
30
Create New Event
7
Event notifications
5
Managing/Updating Events
11
RSVPs
0
Scheduling Links
20
Settings
2
Triage - get to inbox 0
86
Assigning
6
Mute / subscribe
2
P2 display - conversation list
8
P3 display
19
Snooze
15
Tags
11
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354
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5
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42
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3
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2
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16
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2
Partner Integrations
210
Existing integrations
90
New integration requests
113
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11
SDK
5
Insights
74
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1
Front line user - analytics
0
Generic drill down (business objects)
0
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0
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0
Workflows analytics
0
Analytics Exporting Data
5
Analytics API
1
Analytics API - exports
1
Analytics API - General behavior
0
Analytics API - New type of queries
0
Analytics API - reports
0
Analytics Export Formats
1
Analytics export UI
0
Analytics exports content
1
Analytics exports content - fields
1
Analytics exports content - events
0
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1
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1
Analytics Functionality
15
Analytics - Permissions
1
Analytics Alerts
0
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0
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0
Analytics - comparison - Teammates
0
Analytics Filters & Dates
3
Analytics - filters - Account
0
Analytics - filters - Date
0
Analytics - filters - General improvments
1
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0
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1
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0
Analytics - filters - Teammate
0
Analytics Guidance
0
Analytics Views (Tabs)
0
Analytics Widgets
5
Analytics - Widgets - distribution chart
0
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0
Analytics - Widgets - Heatmap
1
Analytics - Widgets - scalar - main metrics
0
Analytics - Widgets - Tables
1
Analytics - Widgets - timeline
1
Conversation Stages
5
Real time Analytics
0
CSAT
19
CSAT - channels
1
CSAT - customisation
11
CSAT - Customisation - general
1
CSAT - Customisation - Stars
0
CSAT - Customisation - Survey
10
CSAT - Customisation - survey - Link
2
CSAT - Customisation - survey - scale
2
CSAT- Customisation - survey - answers
1
CSAT - Integration
0
CSAT - journey
3
CSAT - rule template
0
CSAT metrics and reporting
1
Direct connectors
0
Insights - Other
1
Insights - Systems
0
Insights - Systems - Ingest optimisation
0
Insights - Systems - Loading optimisation
0
Insights - Systems - stab
0
Insights - Systems - Storage optimisation
0
Metrics
13
Breakdowns and totals
2
Analytics - Breakdown - Tags
1
Analytics - totals
0
Business Hours and time measure
3
OOO - Analytics
1
Timezone - Analytics
0
Metrics - misc improvements
1
Metrics by type
5
Activity analytics
0
Analytics - Channels or third parties
0
Analytics - Calls
0
Analytics - Chat
0
Analytics - Conversation origin and journey
1
Analytics - Performance
1
Analytics - Outliers
0
Analytics - Performance - Misc
0
Analytics - Times
1
Analytics - Times - max min median
0
Analytics - Volumes
0
Message template analytics
0
Outbound analytics
2
Knowledge Base
86
Live Chat
113
Chatbots
36
Front Chat
15
Search
28
API
0
Archive
0
Business objects
0
Filters
4
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0
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1
Find the result I'm looking for
2
High level problems
0
Matching
5
Navigation
0
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0
Search Results
6
Search Ranking
1
Search result previews (P2)
2
Search sorting
1
Start the search
4
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4
Suggestions
1
Top Result suggestions
0
Tech - Search performance
1
Type query
0
Systems
69
Channel management
5
Counters
5
Email channels
16
Error messages
0
Filetype support
0
Import
1
Other (Systems)
1
Other channels
27
Facebook
0
Form
0
Google Play
0
Intercom
3
Smooch
0
SMS
2
Talkdesk
0
Twilio
7
Twitter
0
Voice
1
WhatsApp
5
Parser
1
Security
5
Threading
1
Two-way sync
4
Workflows
116
Advanced rule conditions and actions
13
Assign
4
Auto-reply
5
Notify
1
Time-based options
1
Company rules
1
Links based rules
0
Load balancing
3
Macros
0
Other (workflows)
9
Outbound/Sequences
8
Rule actions
11
"Create new conversation" actions
2
3rd party
1
Missing core rule actions
1
Rule conditions
4
Rule library
2
Rule management
4
Rule trigger
4
Scalability/Engineering
0
Smart rules
5
Custom fields (smart rules)
2
Teammate availability
11
Views
5
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