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1
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144
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28
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3
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5
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3
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1
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2
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3
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5
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15
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3
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6
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8
Login and SSO settings
7
Make settings more granular
0
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1
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7
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13
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4
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3
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180
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10
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14
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12
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11
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18
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99
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25
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55
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13
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29
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81
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22
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8
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6
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3
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3
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0
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4
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648
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55
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3
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15
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5
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10
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5
Compose - write efficiently with quality
156
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17
Composer
50
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12
Message headers / metadata
5
Message templates
28
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16
Navigate - find your work
34
Linked conversations
4
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12
P0 navigation - app switcher
0
P1 navigation - left pane
13
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28
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7
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10
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115
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5
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5
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9
Calendar - other
10
Calendar View
31
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7
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5
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11
RSVPs
0
Scheduling Links
21
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2
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0
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87
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6
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2
P2 display - conversation list
8
P3 display
20
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15
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11
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355
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44
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2
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16
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2
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210
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90
New integration requests
113
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11
SDK
5
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74
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1
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0
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0
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0
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0
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0
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5
Analytics API
1
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1
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0
Analytics API - New type of queries
0
Analytics API - reports
0
Analytics Export Formats
1
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0
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1
Analytics exports content - fields
1
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0
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1
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1
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15
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1
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0
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0
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0
Analytics - comparison - Teammates
0
Analytics Filters & Dates
3
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0
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0
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1
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0
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1
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0
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0
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0
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0
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5
Analytics - Widgets - distribution chart
0
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0
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1
Analytics - Widgets - scalar - main metrics
0
Analytics - Widgets - Tables
1
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1
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5
Real time Analytics
0
CSAT
20
CSAT - channels
1
CSAT - customisation
11
CSAT - Customisation - general
1
CSAT - Customisation - Stars
0
CSAT - Customisation - Survey
10
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2
CSAT - Customisation - survey - scale
2
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1
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0
CSAT - journey
3
CSAT - rule template
0
CSAT metrics and reporting
1
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0
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1
Insights - Systems
0
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0
Insights - Systems - Loading optimisation
0
Insights - Systems - stab
0
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0
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0
Metrics
13
Breakdowns and totals
2
Analytics - Breakdown - Tags
1
Analytics - totals
0
Business Hours and time measure
3
OOO - Analytics
1
Timezone - Analytics
0
Metrics - misc improvements
1
Metrics by type
5
Activity analytics
0
Analytics - Channels or third parties
0
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0
Analytics - Chat
0
Analytics - Conversation origin and journey
1
Analytics - Performance
1
Analytics - Outliers
0
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0
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1
Analytics - Times - max min median
0
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0
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0
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2
Knowledge Base
86
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113
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36
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15
Search
30
API
0
Archive
0
Business objects
0
Filters
4
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0
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1
Find the result I'm looking for
2
High level problems
0
Matching
5
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0
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0
Search Results
6
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1
Search result previews (P2)
2
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1
Start the search
5
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5
Suggestions
1
Top Result suggestions
0
Tech - Search performance
1
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0
Systems
69
Channel management
5
Counters
5
Email channels
16
Error messages
0
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0
Import
1
Other (Systems)
1
Other channels
27
Facebook
0
Form
0
Google Play
0
Intercom
3
Smooch
0
SMS
2
Talkdesk
0
Twilio
7
Twitter
0
Voice
1
WhatsApp
5
Parser
1
Security
5
Threading
1
Two-way sync
4
Workflows
116
Advanced rule conditions and actions
13
Assign
4
Auto-reply
5
Notify
1
Time-based options
1
Company rules
1
Links based rules
0
Load balancing
3
Macros
0
Other (workflows)
9
Outbound/Sequences
8
Rule actions
11
"Create new conversation" actions
2
3rd party
1
Missing core rule actions
1
Rule conditions
4
Rule library
2
Rule management
4
Rule trigger
4
Scalability/Engineering
0
Smart rules
5
Custom fields (smart rules)
2
Teammate availability
11
Views
5
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