ADD A NEW IDEA
-
Activation2
-
Admin Experience147
-
AI184
-
AI angel (QA before sending)4
-
AI answer10
-
AI compose14
-
AI data extraction2
-
AI extensibility3
-
AI insights2
-
AI knowledge3
-
AI language5
-
AI message translation1
-
AI runbooks1
-
AI settings2
-
AI similar conversations8
-
AI suggested replies (auto draft)13
-
AI summary11
-
AI Synopsis0
-
AI tagging19
-
AI tracking2
-
-
Backoffice2
-
Client Platform99
-
Contacts82
-
Core Product Experience651
-
Developer Platform355
-
Insights83
-
Analytics areas1
-
Analytics Exporting Data5
-
Analytics Functionality17
-
CSAT21
-
Direct connectors0
-
Insights - Other1
-
Insights - Systems1
-
Live dashboard0
-
Metrics14
-
Breakdowns and totals2
-
Business Hours and time measure2
-
Metrics - misc improvements1
-
Metrics by type5
-
-
-
Knowledge Base86
-
Live Chat115
-
Search27
-
Systems71
-
Workflows122
-
Advanced rule conditions and actions14
-
Company rules1
-
Links based rules0
-
Load balancing3
-
Macros4
-
Other (workflows)9
-
Outbound/Sequences8
-
Rule actions11
-
Rule conditions4
-
Rule library2
-
Rule management4
-
Rule trigger4
-
Scalability/Engineering0
-
SLA1
-
Smart rules5
-
Teammate availability11
-
Views5
-
Analytics - filters - General improvments
Status:
Planned
- FILTER BY STATUS Clear
- Backlog
- Planned
- Will not do
- Already available
- Launched (hidden by default)
Showing 1
3
VOTE
Analytics based on info created after a segment is closed
At the moment, our Analytics paradigm is that you report based on context at event time (or events happening within the Analytics segment). After that segment is closed you cannot update that data anymore. For instance, you cannot add a tag and re...
