ADD A NEW IDEA

My ideas: Analytics - Performance

Showing 3 of 2051

New metric: first reply handle time

In Analytics, measure handle time for first reply only
over 2 years ago in Analytics - Times / Insights 0 Backlog

Customize the aggregation of a metric in Analytics

Aggregate metrics by median/percentiles, not only averages
over 3 years ago in Analytics - Times - max min median / Insights 0 Backlog

Track time between tags.

We manage our conversations with our prospects and clients through the tagging system and I would like to be able to see the times our different representatives spend between tags.
over 1 year ago in Analytics - Times / Conversation Stages / Insights / Tags 1 Will not do