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CSAT

Hide CSAT comments from teammates

Problem CSAT survey comments are visible to all teammates, which may be inappropriate when feedback is negative or sensitive. Request Allow admins to hide CSAT comments from teammates while still recording and analyzing the survey results.
over 4 years ago in CSAT / Smart CSAT Launched

Schedule delivery of Smart QA report

No description provided
9 months ago in AI Smart QA / CSAT / Scheduling and automation Launched

Show smart CSAT scores in conversation list

Problem In analytics, viewing smart CSAT scores shows a list of conversations, but users must open each one individually to see the star rating. Request Display the smart CSAT star scores directly in the conversation list view within analytics.
7 months ago in AI / CSAT / Smart CSAT Launched