ADD A NEW IDEA

Admin audit trail

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Filters in Audit Logs

Add filters by date, by who made the update and by resource type to the audit logs
about 5 hours ago in Admin audit trail / Admin Experience 0 Backlog

Add security events to Audit logs

Include security-focused events on audit logs. These could include: user logins/logouts, add IP addresses to all events, MFA success/failure
8 days ago in Admin audit trail / Compliance & security 0 Backlog

Auto QA

With the power of AI run Customer Support Agent quality assurance on every conversation within Front and get Score Cards and additional reporting on Agent performance on the QA qualitative metrics you care about. This Product will be an Add-On on ...
4 months ago in Admin audit trail / AI / AI insights / AI tracking / Insights / Team performance analytics 0 Planned