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Admin audit trail

Track Security Events in Dedicated Security Logs

Problem There is no dedicated log for security-related events such as user logins, logouts, MFA successes and failures, or IP addresses. Security activity is not systematically tracked, limiting admin visibility into authentication and access patt...
about 1 year ago in Admin audit trail / Compliance & security Backlog

API/Webhook export of Audit logs

Have the option to be notified/export audit logs. This can be via webhooks and/or a dedicated API endpoint. This is useful for: Monitor changes in workspace configuration on internal dashboards Add logs into SIEM platforms like Sentinel
12 months ago in Admin audit trail / Compliance & security / SIEM export Backlog

Support Account and Contact changes in Audit Logs

In audit logs, I need to be able to see additional info such as who linked a contact to an account, which contact was updated, which account custom field was updated
11 months ago in Admin audit trail / Admin Experience Backlog

Add branching rules to audit log

Current audit log only covers classic rules, but does not cover changes to branching rules.
5 months ago in Admin audit trail / Admin Experience Backlog

Add Conversation Events to Audit Logs

Include conversation events (tags applied, rules applied, etc.) on audit logs.
about 1 year ago in Admin audit trail Backlog

Track API Tokens in Audit Logs

Track creation and deletion of App and API tokens on the audit logs.
about 1 year ago in Admin audit trail Backlog

Admin Notifications for Audit Log Events

Extend the Audit Log to allow admins to subscribe to real-time notifications for critical events. When a high-impact setting is changed (e.g., enabling permanent data deletion), admins should receive an email and/or in-app alert.
9 months ago in Admin audit trail Backlog

Audit logs access and export (on conversations)

Currently only Front support can access proper audit logs of what happened in a tenant. Who did what, system changes, and so on. As an enterprise platform we need to be able to see this. Similarly to how I can see it in Entra/Exchange/Purview. Bef...
over 1 year ago in Admin Experience / SIEM export Backlog