Rule trigger

Summary Add a rule trigger that fires whenever a conversation's existing Application Object is refreshed and one or more of its values change. Problem Currently, App Triggers assume the external system can format the webhook in the exact format ex...

Summary: Allow automations in Front to detect whether a conversation is followed/subscribed by a user or teammate, and act based on that. Feature Request: Introduce a new automation capability that can check: If a conversation is followed by me ...

Problem Rules cannot use read receipts as a trigger or condition, so automations based on whether a message was opened are not possible. Request Add "email was read" as a rule trigger and condition to enable automations based on read receipt status.

Problem Rules can't be triggered by emoji reactions, making it difficult to route conversations based on user actions like emoji flags in integrated channels. Request Add a rule trigger for when an emoji is added to a message so conversations can ...

Problem Merging conversations does not fire any rule trigger, so automations cannot react to a merge event (e.g., re-tagging or reassigning). Request Add a rule trigger that fires when conversations are merged.

Problem Rules only trigger when new comments are added, not when existing comments are edited. Users often update comments with important information after the initial creation. Request Enable rules to re-trigger when a comment is edited, not just...

Problem Currently, there is no trigger for when a teammate is notified (especially by another rule), limiting automation and workflow daisy-chaining capabilities. Request Add a trigger based on teammate notification to enable more powerful workflo...

Problem When creating drafts via API in batches, they must be manually triaged and routed to the correct place. Request Add 'Draft Created' as a rule trigger so rules can automatically route and assign drafts based on their content when they are c...

When creating a Rule with a App object is added trigger, it's tricky to specify which app object we want to trigger the rule for. Similar to the additional options provided in rule triggers like Comment Added or Custom field updated, it would be h...