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My ideas: Rule trigger

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Email was read rule trigger and condition

Give Front rules the ability to interact with the read receipt setting so that we can create automations around this product behavior
almost 5 years ago in Rule trigger 2 Backlog

Trigger rules when a conversation is split

When moving a message to a new conversation, there is no base rule trigger to automate actions on the new conversation. This idea suggests adding a new item to rule triggers for when a conversation is created from a split.
over 4 years ago in Rule trigger 3 Planned

Merge conversation rule trigger

No description provided
over 4 years ago in Rule trigger 0 Backlog

Add 'Draft Created' as a Trigger for Rules

When a large customer is using the API with a singular custom channel to create drafts in batches, there is a manual triage component in terms of routing the Draft to the correct place. If Front could look at the content on the draft and take acti...
almost 3 years ago in Rule trigger 0 Backlog

Trigger rules when a comment is edited

​It would be helpful to enable rules to be re-triggered by edited comments not just new comments, as users frequently update comments to include crucial information that may have been initially overlooked.
3 months ago in Rule trigger 1 Backlog

Rule trigger: when emoji is added to message

I'd like to trigger a rule when an emoji is added to the conversation. In the specific use case I have in mind, we want to loop our support team into only certain conversations that are happening in our Slack Connect channels, which are integrated...
26 days ago in Existing integrations / Rule trigger 0 Backlog

Trigger based on Teammate notification

Please consider adding a trigger for "being notified" (especially triggered by another rule). This would be incredibly powerful for daisy-chaining workflows. e.g., trigger rule when I have been notified by another rule. Use case: when an email is ...
about 1 month ago in Rule trigger 0 Backlog

[App Objects] Filter Rule Trigger by App Object Type

When creating a Rule with a App object is added trigger, it's tricky to specify which app object we want to trigger the rule for. Similar to the additional options provided in rule triggers like Comment Added or Custom field updated, it would be h...
11 months ago in Dynamic objects / Rule trigger / Workflows 0 Backlog