Workflows

Calendar Location Custom Fields: Dropdown field with multi-select options, allowing users to quickly choose from predefined office addresses instead of typing them manually each time. The selected address(es) will populate the meeting location field.

Provide the ability to copy rules instead of having to start custom rules from scratch every time and provide the ability to copy rules to other workspaces.

It would be great if we could add National Holiday closures as part of our company business hours.

In the spirit of automating some of the repetitive tasks our team has to do, we're looking to be able to forward a specific message inside a thread (ex: the email that has the actual attachment) when a particular trigger (ex: a tag is added) occur...

Summary Add a rule trigger that fires whenever a conversation's existing Application Object is refreshed and one or more of its values change. Problem Currently, App Triggers assume the external system can format the webhook in the exact format ex...

It would be great if a teammate could assign a Due Date for when a reply needs to go out for a specific conversation. We could tie in the Due Date with existing SLA rules, or issues notifications if the Due Date passes without a response from the ...

Ability to select more than one attachment in macro to send via api to back office tool. Currently we can only select one manually.

Currently, when a macro uses an action that creates a new draft (like applying a message template or canned response), it generates a clean, blank message. It does not automatically include the previous conversation history, similar to how hitting...

Today, setting up different reply time goals for multiple customer segments or ticket severity requires a large number of separate rules. Every separate reply time rule requires a separate rule. This increases the amount of time it takes for admin...

Be able to create a different message for internal vs external auto-responses. The internal message might have different details or instructions than what you share on external auto-responses, so it would be nice to have two different response opt...