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Insights
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Showing 3
10
VOTE
Conversation custom fields in Analytics
Ability to filter in analytics by conversation custom field (similarly to tags)
about 1 year ago
in Analytics - filters - New filters / Analytics areas / Analytics Filters & Dates / Analytics Functionality / Custom fields
0
Planned
1
VOTE
Auto QA
With the power of AI run Customer Support Agent quality assurance on every conversation within Front and get Score Cards and additional reporting on Agent performance on the QA qualitative metrics you care about. This Product will be an Add-On on ...
about 2 months ago
in Admin audit trail / AI / AI insights / AI tracking / Insights / Team performance analytics
0
Planned
1
VOTE
Include resolution time as an option for the Tags report
Right now we can see response times by tag in the Tags report, but we can't see resolution time directly in this report. This would be useful for better understanding the full scope of time it takes to resolve certain issue types, separate from ju...