Snooze

Problem Internal comments on a snoozed conversation cancel the snooze, forcing teammates to re-snooze repeatedly even though no external message arrived. Request Keep conversations snoozed when only internal comments are added, and only break snoo...

Problem Snooze date format is locked to US format, which doesn't match regional preferences. Request Allow users to toggle date format between dd-mm-yy and mm-dd-yy.

Problem When snoozing conversations, there's no way to capture context about why the snooze occurred or what should happen when it returns. Request Add ability to attach personal notes when snoozing (e.g., with a prompt like "Why are you snoozing ...

Problem Managing high volume of emails with rapid back-and-forth communication creates inbox overload. Request Batch incoming emails and reveal them at scheduled times to help manage notification frequency. Context Similar to Boomerang's inbox pau...

Problem Snooze intervals count calendar days, so an email snoozed on Friday for 2 days returns on Sunday instead of Tuesday—misaligning with team schedules that exclude weekends. Request Add a snooze option that counts working days only (excluding...

Request Automatically add the most recently used snooze time to the snooze menu for quick access. Context Users often snooze conversations to the same time they previously snoozed for, such as the morning of a follow-up call.

Problem The 'Day & Time' snooze option defaults to 9am, which doesn't match when the user starts their day. Request Allow customizing the default time for the 'Day & Time' snooze option to reduce clicks when snoozing conversations.

Problem Snooze options are limited to durations (e.g., 1 day, 3 days) rather than specific dates or times. Request Allow snoozing conversations until a specific date and time (e.g., the day you return from vacation) instead of only relative durati...

Problem To temporarily hide a conversation while waiting to review it later, users must perform multiple steps: mute, archive, then snooze separately. Request Add a combined mute and snooze feature that hides conversation activity while keeping it...

Problem When a snoozed conversation receives an Out of Office reply, the snooze is cancelled and the conversation unexpectedly reappears. Request Recognize Out of Office replies and don't cancel the snooze setting when they're received.