Skip to Main Content
Log in / Sign up
Log in
Please enter your email address
ADD A NEW IDEA
FILTER BY CATEGORY
Activation
0
Admin Experience
7
Compliance & security
1
Data retention
1
e-discovery
0
Custom fields
2
Object/resource management
1
Admin audit trail
1
Bulk updates
0
Default channel management
0
Manage conversation content
0
Resource access settings
0
Resource management permissions
0
Signature management
0
Permissions
0
Conversation/inbox permissions
0
Increase granularity of admin permissions
0
Settings (User Mgmt & Compliance)
0
Login and SSO settings
0
Make settings more granular
0
Restrictions
0
Teammate Groups
2
Teammate management
0
Admins can control more teammate settings
0
Admins can lock teammate-level settings
0
Teammate invitation
0
Workspaces
1
AI
16
AI angel (QA before sending)
0
AI answer
0
AI answer for chat
0
AI answer for KB (Ask your KB)
0
AI Assist
0
AI compose
2
AI data extraction
0
AI extensibility
0
AI insights
0
AI knowledge
0
AI language
1
AI message translation
0
AI runbooks
0
AI settings
0
AI similar conversations
0
AI suggested replies (auto draft)
2
AI summary
0
AI tagging
2
AI tracking
0
Backoffice
0
Billing
0
Client Platform
3
App performance
0
Feature team enablement
0
Keyboard shortcuts
0
Native features
3
All platforms
0
Desktop
0
Mobile
3
Contacts
1
Accessing / Organizing Data
0
Accounts Manager
0
Contacts Manager
0
Export
0
User Prompts
0
Contact data model
0
Contacts P4 Plugins
0
Onboarding data
0
Other (Contacts)
0
Core Product Experience
8
Collaborate - work together seamlessly
1
Access - what's accessible or visible to whom in P3
0
Comments / @ mentions
0
Delegated inboxes
0
Merge / privacy leaks / threading
0
Shared drafts
0
Compose - write efficiently with quality
2
Attachments
0
Composer
2
Internal discussions
0
Message headers / metadata
0
Message templates
0
Signatures
0
Navigate - find your work
0
Linked conversations
0
Notifications
0
P0 navigation - app switcher
0
P1 navigation - left pane
0
Other (CPX)
0
Printing
0
Vacation responders
0
Schedule - manage your calendar
1
Attendee management
0
Cal Collaboration
0
Cal/scheduling efficiency
0
Calendar - other
0
Calendar View
0
Create New Event
1
Event notifications
0
Managing/Updating Events
0
RSVPs
0
Scheduling Links
0
Settings
0
Ticketing
0
Triage - get to inbox 0
2
Assigning
0
Mute / subscribe
0
P2 display - conversation list
1
P3 display
0
Snooze
0
Tags
1
Customer Portal
0
Developer Platform
19
Channel API
0
Core API
1
Resources
0
Dev Relations
0
Dynamic objects
3
Links
2
Partner Integrations
8
Existing integrations
3
New integration requests
3
Plugins
1
SDK
0
Insights
7
Analytics areas
0
Front line user - analytics
0
Generic drill down (business objects)
0
Goals analytics
0
Team performance analytics
0
Workflows analytics
0
Analytics Exporting Data
0
Analytics API
0
Analytics API - exports
0
Analytics API - General behavior
0
Analytics API - New type of queries
0
Analytics API - reports
0
Analytics Export Formats
0
Analytics export UI
0
Analytics exports content
0
Analytics exports content - fields
0
Analytics exports content - events
0
Scheduled Reports
0
Scheduled report - customisation
0
Analytics Functionality
3
Analytics - Permissions
0
Analytics Alerts
0
Analytics Comparison
0
Analytics - comparison - period
0
Analytics - comparison - Teammates
0
Analytics Filters & Dates
1
Analytics - filters - Account
0
Analytics - filters - Date
0
Analytics - filters - General improvments
0
Analytics - filters - Inbox
0
Analytics - filters - New filters
1
Analytics - filters - Tag
0
Analytics - filters - Teammate
0
Analytics Guidance
0
Analytics Views (Tabs)
0
Analytics Widgets
0
Analytics - Widgets - distribution chart
0
Analytics - Widgets - general behaviour
0
Analytics - Widgets - Heatmap
0
Analytics - Widgets - scalar - main metrics
0
Analytics - Widgets - Tables
0
Analytics - Widgets - timeline
0
Conversation Stages
1
Real time Analytics
1
CSAT
2
CSAT - channels
1
CSAT - customisation
1
CSAT - Customisation - general
1
CSAT - Customisation - Stars
0
CSAT - Customisation - Survey
0
CSAT - Customisation - survey - Link
0
CSAT - Customisation - survey - scale
0
CSAT- Customisation - survey - answers
0
CSAT - Integration
0
CSAT - journey
0
CSAT - rule template
0
CSAT metrics and reporting
0
Direct connectors
0
Insights - Other
1
Insights - Systems
0
Insights - Systems - Ingest optimisation
0
Insights - Systems - Loading optimisation
0
Insights - Systems - stab
0
Insights - Systems - Storage optimisation
0
Live dashboard
0
Metrics
0
Breakdowns and totals
0
Analytics - Breakdown - Tags
0
Analytics - totals
0
Business Hours and time measure
0
OOO - Analytics
0
Timezone - Analytics
0
Metrics - misc improvements
0
Metrics by type
0
Activity analytics
0
Analytics - Channels or third parties
0
Analytics - Calls
0
Analytics - Chat
0
Analytics - Conversation origin and journey
0
Analytics - Performance
0
Analytics - Outliers
0
Analytics - Performance - Misc
0
Analytics - Times
0
Analytics - Times - max min median
0
Analytics - Volumes
0
Message template analytics
0
Outbound analytics
0
Knowledge Base
12
Live Chat
29
Chatbots
12
Front Chat
2
Search
17
API
0
Archive
0
Business objects
0
Filters
8
Filters - Query builder
3
Filters - Search hints
0
Find the result I'm looking for
1
High level problems
0
Matching
3
Navigation
0
Search administration
0
Search Results
1
Search Ranking
0
Search result previews (P2)
0
Search sorting
0
Start the search
1
Search location
1
Suggestions
1
Top Result suggestions
0
Tech - Search performance
0
Type query
0
Systems
2
Channel management
0
Counters
0
Email channels
1
Error messages
0
Filetype support
0
Import
0
Importer
0
Other (Systems)
0
Other channels
1
Facebook
0
Form
0
Google Play
0
Intercom
0
Smooch
0
SMS
0
Talkdesk
0
Twilio
0
Twitter
0
Voice
0
WhatsApp
1
Parser
0
Security
0
Threading
0
Two-way sync
0
Workflows
9
Advanced rule conditions and actions
0
Assign
0
Auto-reply
0
Notify
0
Time-based options
0
Company rules
1
Links based rules
0
Load balancing
0
Macros
1
Other (workflows)
0
Outbound/Sequences
0
Rule actions
2
"Create new conversation" actions
0
3rd party
0
Missing core rule actions
2
Rule conditions
0
Rule library
0
Rule management
1
Rule trigger
0
Scalability/Engineering
0
SLA
0
Smart rules
0
Custom fields (smart rules)
0
Teammate availability
2
Views
0
Workforce management
0
My ideas: Customer Portal
Sort by:
Trending
Recent
Trending
Popular
Status:
Launched
FILTER BY STATUS
Clear
Backlog
Planned
Will not do
Already available
Launched
Showing 0
No ideas were found