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SLA to be applied only on assigned conversation

It is critical for our business and way of working with Front to get SLA triggered and applied only when a conversation is assigned to a teammate.
19 days ago in SLA 1 Already available

More SLA rule triggers

Current State Currently, SLAs will only trigger when either a conversation is created, or an inbound reply is received. Requirement Provide additional triggers for starting an SLA countdown, including: Ticket unsnoozed Time since last outbound rep...
9 months ago in SLA / Time-based options 0 Backlog