AI

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Show suggested articles in email composer when responding to customers

Receiving suggestions for KB articles to include in an email reply email in the Front composer (based on keywords, AI, etc.)

about 1 year ago in AI / AI suggested replies (auto draft) / Knowledge Base 0 Launched

4 VOTE

AI composer functionality for drafting KB articles

No description provided

7 months ago in AI / Knowledge Base 0 Launched

5 VOTE

AI AutoTagging

Front currently has a "tag" feature where a company can create a list of tags and mark each conversation with any number of them. At my company (Collective), we have around 30-40 tags that our Support team currently uses. However, manually tagging...

over 1 year ago in AI / AI tagging / Tags 0 Launched

3 VOTE

Refining AI draft

It would be useful to be able to prompt a revision of the generated draft. For example to make it shorter, change tone, leave out something, add something.

about 1 year ago in AI / AI compose 0 Launched

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