All ideas

Summary Add a rule trigger that fires whenever a conversation's existing Application Object is refreshed and one or more of its values change. Problem Currently, App Triggers assume the external system can format the webhook in the exact format ex...

Currently, when an automated action fails, it does so silently, without showing any details anywhere in the app, either to teammates in the conversation or to admins through a log. Showing this information in the app would help users understand mo...

We are looking for native continuous or recurring Service Level Agreements (SLAs). The current reliance on only First Reply Time and Resolution Time SLAs is a significant blocker to managing complex, multi-day support issues and achieving a proact...

Make it easy for teammates to find macros via a shortcut and potentially the / command

Allow customers to control the AI infrastructure deployment that runs their AI features. Examples include OpenAI, Azure, and Bedrock. Zero retention endpoints are used without exception already but these may not be enough to guarantee AI Privacy a...

Add Box https://www.box.com/resources/knowledge-center as a native front knoweldge source for help centre and front AI

We decided to give the instructions to the employees to set up their own reports from the analytics page. One suggestion I would have systematically is allowing an admin to set that up on the back-end somehow.

Make it easier for front line users to understand what areas of AI suggested replies are generated from templates created by their admins (high quality certainty) vs generated from previous conversations vs from company knowledge sources. Making i...

Freshdesk importer does not carry over email classifications / tags / folder structure. Teams forced to manually re-classify thousands of emails.

At the moment, Front’s unread counter is only visible when the browser tab isn’t pinned or shrunk, which is a bit different from Gmail’s dedicated notification badge feature. I would like to see a feature like this in Front for easeier use of tabs.