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1
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113
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25
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2
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5
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3
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0
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2
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2
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5
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14
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3
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5
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7
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6
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0
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1
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8
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12
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93
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13
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28
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79
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20
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7
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0
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5
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597
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49
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3
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13
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5
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9
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5
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141
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16
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49
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10
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4
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26
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14
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32
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3
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11
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13
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26
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7
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110
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5
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10
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30
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7
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5
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11
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20
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83
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8
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17
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334
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203
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110
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2
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0
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0
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0
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0
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0
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1
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1
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11
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1
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0
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0
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0
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0
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3
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0
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1
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0
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1
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0
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0
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0
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0
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4
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0
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0
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1
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0
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1
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1
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1
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1
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14
CSAT - channels
1
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9
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1
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0
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8
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1
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2
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1
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0
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2
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0
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1
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0
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2
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0
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0
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0
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0
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0
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13
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2
Analytics - Breakdown - Tags
1
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0
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3
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1
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0
Metrics - misc improvements
1
Metrics by type
5
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0
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0
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0
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0
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1
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1
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0
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0
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1
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0
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0
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0
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2
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82
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122
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43
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16
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28
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0
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0
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0
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4
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0
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1
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2
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7
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0
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0
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5
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1
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1
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1
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4
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4
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1
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0
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1
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0
Systems
68
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5
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5
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16
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0
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0
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1
Other (Systems)
1
Other channels
26
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0
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0
Google Play
0
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3
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0
SMS
2
Talkdesk
0
Twilio
7
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0
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0
WhatsApp
5
Parser
1
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5
Threading
1
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4
Workflows
106
Advanced rule conditions and actions
13
Assign
4
Auto-reply
5
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1
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1
Company rules
1
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0
Load balancing
3
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7
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8
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9
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2
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1
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1
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4
Rule library
2
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4
Rule trigger
3
Scalability/Engineering
0
Smart rules
4
Custom fields (smart rules)
2
Teammate availability
11
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5
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