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Increase granularity of admin permissions
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Make settings more granular
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Admins can control more teammate settings
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Message headers / metadata
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Message templates
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P0 navigation - app switcher
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P3 display
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Analytics areas
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Analytics API - New type of queries
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Analytics export UI
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3
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Analytics Alerts
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Analytics - comparison - Teammates
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Analytics - Widgets - Tables
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Conversation Stages
3
Real time Analytics
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CSAT
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CSAT - channels
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CSAT - Customisation - general
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CSAT - Customisation - Stars
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CSAT - Customisation - survey - Link
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CSAT - Customisation - survey - scale
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CSAT- Customisation - survey - answers
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CSAT - journey
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CSAT - rule template
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CSAT metrics and reporting
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Direct connectors
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Insights - Systems
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Insights - Systems - Loading optimisation
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Live dashboard
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Metrics
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Analytics - Breakdown - Tags
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Business Hours and time measure
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OOO - Analytics
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0
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0
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Analytics - Times - max min median
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Outbound analytics
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Knowledge Base
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Live Chat
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Chatbots
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API
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Archive
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Business objects
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Filters
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Find the result I'm looking for
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High level problems
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Start the search
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Top Result suggestions
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Tech - Search performance
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Systems
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Channel management
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Counters
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Email channels
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Error messages
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Filetype support
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Import
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Importer
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Other (Systems)
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Other channels
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Facebook
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Form
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Google Play
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Intercom
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Smooch
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SMS
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Talkdesk
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Twilio
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Twitter
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Voice
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WhatsApp
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Parser
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Security
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Threading
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Two-way sync
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Workflows
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Advanced rule conditions and actions
0
Assign
0
Auto-reply
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Notify
0
Time-based options
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Company rules
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Links based rules
0
Load balancing
0
Macros
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Other (workflows)
0
Outbound/Sequences
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Rule actions
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"Create new conversation" actions
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3rd party
0
Missing core rule actions
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Rule conditions
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Rule library
0
Rule management
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Rule trigger
0
Scalability/Engineering
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SLA
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Smart rules
0
Custom fields (smart rules)
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Teammate availability
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Views
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My ideas: Analytics - Performance - Misc
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