All ideas

Refresh the Smart QA setup flow to improve usability

Open rule templates to individual and company rules for a more seamless and accurate rollout. Example use cases: main Highway use case revolves around using the rules and macros in a personal inbox. The rules and connectors we published are only s...

It's important to have the ability to initiate conversations with all shared slack channels

The summary's structure and granularity don't match all use cases. Support agents need more specific information than a collaborator or manager joining a conversation

Replying automatically to simple email requests, without having a human in the loop

Same as auto-draft with AI for emails, but for chat and SMS or others TBD

Option to only show help centre from chat widget. Especially useful when chat is 'offline'. When offline hours are enabled, the widget is completely hidden from the site. This also hides the knowledge base, which seems like a strange thing to do. ...

I'd love to be able to see Talk Time, Hold TIme, etc with our Dialpad integration, direclty in the analytics section of Front!

As an operator / agent, I'd like to be able to "end" a chat with a customer. They can still start a new one.