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1
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113
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25
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2
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5
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3
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0
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2
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2
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5
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14
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3
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5
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7
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6
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0
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1
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8
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12
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3
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6
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93
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50
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3
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13
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28
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80
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21
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8
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0
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5
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614
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51
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3
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15
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5
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9
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5
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147
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17
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49
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12
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4
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26
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14
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32
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3
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11
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13
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27
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7
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110
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5
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10
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30
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7
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5
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11
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20
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84
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5
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8
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17
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12
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338
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203
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89
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110
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2
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0
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0
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0
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0
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0
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0
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0
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0
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1
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1
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11
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1
Analytics Alerts
0
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0
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0
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0
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3
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0
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0
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1
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0
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1
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0
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0
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0
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0
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4
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0
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0
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1
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0
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1
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1
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1
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1
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14
CSAT - channels
1
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9
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1
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0
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8
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1
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2
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1
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0
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2
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0
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1
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0
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2
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0
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0
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0
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0
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0
Metrics
13
Breakdowns and totals
2
Analytics - Breakdown - Tags
1
Analytics - totals
0
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3
OOO - Analytics
1
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0
Metrics - misc improvements
1
Metrics by type
5
Activity analytics
0
Analytics - Channels or third parties
0
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0
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0
Analytics - Conversation origin and journey
1
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1
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0
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0
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1
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0
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0
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0
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2
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86
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121
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42
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16
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25
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0
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0
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0
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4
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0
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2
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4
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0
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0
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5
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1
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1
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1
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4
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4
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1
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0
Tech - Search performance
1
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0
Systems
68
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5
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5
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16
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0
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0
Import
1
Other (Systems)
1
Other channels
26
Facebook
0
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0
Google Play
0
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3
Smooch
0
SMS
2
Talkdesk
0
Twilio
7
Twitter
0
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0
WhatsApp
5
Parser
1
Security
5
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1
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4
Workflows
106
Advanced rule conditions and actions
13
Assign
4
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5
Notify
1
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1
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1
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0
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3
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7
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8
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9
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2
3rd party
1
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1
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4
Rule library
2
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4
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3
Scalability/Engineering
0
Smart rules
4
Custom fields (smart rules)
2
Teammate availability
11
Views
5
CSAT - rule template
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